Terms of Service

1. Acceptance of Terms

Welcome to Clinora. These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "User") and Clinora ("we," "us," or "our") governing your access to and use of the Clinora platform available at https://clinora.ai, including all related services, features, and applications (collectively, the "Service").

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Service.

2. Description of Service

Clinora is an AI-powered call center and communication platform designed for clinics and service businesses. The Service includes:

• AI voice agents that answer calls, book appointments, qualify leads, and handle follow-ups.
• A visual workflow builder for configuring automated call and message handling.
• A live monitoring dashboard with analytics and reporting.
• Third-party integrations including Instagram messaging, calendar systems, and phone/voice services.
• Batch calling and phone number management tools.

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use the Service. If you are using the Service on behalf of a business or organization, you represent and warrant that you have the authority to bind that entity to these Terms.

4. Account Registration

• You must provide accurate, complete, and current information when creating an account.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• You must notify us immediately at legal@clinora.ai if you suspect unauthorized access to your account.
• We reserve the right to suspend or terminate accounts that contain inaccurate information or violate these Terms.

5. Acceptable Use

You agree to use the Service only for lawful purposes. You shall not:

• Use the Service to make unsolicited, harassing, or fraudulent calls or messages.
• Violate any applicable local, national, or international laws or regulations, including telecommunications and data protection laws.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Transmit malware, viruses, or any code designed to interfere with the Service.
• Attempt to gain unauthorized access to the Service, other accounts, or connected systems.
• Use the Service to send spam, phishing messages, or deceptive content through any channel, including Instagram.
• Scrape, crawl, or use automated means to extract data from the Service beyond its intended functionality.
• Reverse engineer, decompile, or disassemble any part of the Service.
• Resell, sublicense, or redistribute the Service without our prior written consent.

6. Third-Party Integrations

6.1 General

The Service allows you to connect third-party accounts and services (e.g., Instagram, Google Calendar). By enabling an integration, you authorize Clinora to access and interact with the third-party service on your behalf, as described in our Privacy Policy.

6.2 Instagram Integration

When you connect your Instagram Professional account to Clinora, you agree to:

• Comply with Meta's Platform Terms, Instagram API Terms of Use, and Community Guidelines at all times.
• Use the Instagram integration solely for legitimate business communication with your customers.
• Not use automated messaging (including AI agents) to send spam, unsolicited promotions, or content that violates Meta's policies.
• Accept that Meta may revoke API access at any time, which may affect the availability of Instagram features in Clinora.

6.3 Third-Party Terms

Your use of third-party integrations is subject to the respective third party's terms of service and privacy policies. We are not responsible for the availability, accuracy, or practices of third-party services.

7. AI-Powered Features

The Service uses artificial intelligence to power voice agents, automated responses, and analytics. You acknowledge and agree that:

• AI-generated responses may not always be accurate or appropriate. You are responsible for reviewing and overseeing AI interactions with your customers.
• You remain solely responsible for all communications made through the Service on your behalf, whether initiated by you or by an AI agent.
• You will configure AI agents with accurate business information and appropriate guidelines.
• We continuously improve our AI systems but do not guarantee specific performance outcomes.

8. Fees and Payment

• Certain features of the Service require a paid subscription. Fees are displayed on our pricing page and may change with prior notice.
• Subscriptions are billed in advance on a recurring basis (monthly or annually) unless otherwise specified.
• All fees are non-refundable except as required by applicable law or as expressly stated in a specific offer.
• Failure to pay may result in suspension or termination of your access to the Service.
• Usage-based charges (e.g., call minutes, phone numbers) are billed in arrears based on actual consumption.

9. Intellectual Property

9.1 Our Property

The Service, including its design, code, AI models, features, graphics, and documentation, is owned by Clinora and protected by intellectual property laws. These Terms do not grant you any ownership rights in the Service.

9.2 Your Content

You retain ownership of all content you upload, create, or transmit through the Service ("Your Content"). By using the Service, you grant us a limited, non-exclusive, worldwide license to use, process, and store Your Content solely to provide and improve the Service.

9.3 Feedback

Any feedback, suggestions, or ideas you provide about the Service may be used by us without restriction or compensation.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

• The Service is provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied.
• We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.
• In no event shall Clinora be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Service.
• Our total aggregate liability for any claims arising from or related to the Service shall not exceed the amount you paid to Clinora in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Clinora, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:

• Your use of the Service.
• Your violation of these Terms.
• Your violation of any third-party rights.
• Content or communications transmitted through the Service on your behalf.

12. Termination

• You may terminate your account at any time through your dashboard settings or by contacting us at legal@clinora.ai.
• We may suspend or terminate your access to the Service at any time if you violate these Terms, with or without notice.
• Upon termination, your right to use the Service ceases immediately. Data deletion follows the timeline outlined in our Privacy Policy.
• Sections that by their nature should survive termination (including Intellectual Property, Limitation of Liability, Indemnification, and Governing Law) will remain in effect.

13. Modifications to the Service and Terms

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time. We may also update these Terms from time to time. Material changes will be communicated by posting the updated Terms on this page and updating the "Effective Date." Your continued use of the Service after such changes constitutes acceptance of the revised Terms.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of Turkey, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved through the competent courts of Istanbul, Turkey.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

16. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Clinora regarding the Service, superseding any prior agreements or communications.

17. Contact Us

If you have questions about these Terms, please contact us at:

• Email: legal@clinora.ai
• Website: https://clinora.ai